product recall

A product recall refers to a request made to return a product after discovering safety issues or product defects that may harm or endanger the consumer or put the seller or maker at risk of legal action (Dekker, 2010). The recall I usually an effort aimed at limiting ruination of the corporate image as well as limiting liability for corporate negligence that often has the ability to cause significant legal costs. The product recall is usually carried out by the FDA upon notification by the manufacturer or by the consumers themselves. It usually affects all the industries because the product may be defective or potentially harmful. This paper will discuss the trends and opportunities in recalls and returns for the software industry. The software industry encompasses businesses that develop, maintain and publish software that uses different business models. The industry includes software servicers like documentation, data recovery, training and consulting (Weckert et al. 2013).
Technological reliance is regarded as a trademark of modern society because GPS has replaced traditional paper maps and alarm clocks swapped out for cell phones. The developments in software that has driven such changes have presented benefits to consumers as well as manufacturers, but they also present unique difficulties when it comes to recalls. According to the data of FDA, issues related to software accounted for the recall and return of greater than one million units annually in the years 2013 and 2014 (Dekker, 2010). Such software problems included the installation of incorrect software, software malfunctioning, bad settings within the software and underperforming software or not performing as intended (Weckert et al. 2013).
Regarding the recall events, software-related issues appear to be most regular in the medical device industry. For instance, in the year 2013 and 2014, the sector saw over 165 such events which totaled to over 306,000 affected units (Dekker, 2010). On the other hand, the automotive industry experienced only 30 events during the same time period. In any case, software-related auto recalls represented far more units, almost over 1.8 million units (Weckert et al. 2013). Recalls and returns that are linked to the software-related issues are a generally recent improvement that requests a takeoff from customary recall remedies. Previously, recalls and returns that were related to hardware were remedied by a replacement part, another unit, or repairman sent by the company to fix the defective product. Dissimilar to this hands-on approach that is often required for some customary item recalls, there are chances or opportunities to resolve recalls and returns that are software-related in a timelier manner (Weckert et al. 2013).
Now and again, the manufacturer can send consumers who are affected a USB drive they can utilize in correcting the issue. At different times, makers can guide shoppers toward a landing page with a software repair that can be downloaded. From various perspectives, this is a win-win for every party involved, from the manufacturer to the production network to the buyer. This kind of solution is usually cost effective for the manufacturers. Also, it shortens the time between when an item breakdowns and is operational once more. It also results in a less taxed supply chain because consumers do not need to sit tight for another part to be made and dispatched (Dekker, 2010). Although this approach has many benefits, it also results in some challenges. Both of the fixes require the customer to take action and upgrade the affected product, yet it is exceptionally hard to decide the number of customers who really do so. Similarly, tracking the effectiveness of a recall can be more troublesome since the organization is not directly in charge of repairing affected units. Generally, a third party is able to guide manufacturers through the exceptional difficulties of a software-related recall (Weckert et al. 2013).

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