Business Process

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Question One

What is Business Process Re engineering?

Business Process Re-engineering entails radical design of the core business processes to attain dramatic improvements in quality, productivity as well as cycle times. (Schonthager, 2012)

Management tools that should be applied to this case

Reduce costs and cycle time

The costumer had to endure 5 days without using his cell phone. For the better business process, this time should be reduced for effective follow up. The consultant who messed with cancellation but told the costumer it has gone through should be eliminated for spoiling the company’s image as well as reputation. (Elzinga, 2012)

Redesign core processes, often using technology to enable improvements;

The business company should have a technology to key in all the information to avoid messing up and for customer satisfaction to avoid the drama. Relevant to the business process, the customer was assisted by a consultant who told him everything has gone through and when he goes to another branch of the same company, he is told the consultant messed up with the cancellation. For the company to assist him in activating his line, he is told his line has arrears and he doubts. He is again told his line was suspended due to fault on Vodacom’s side which seems to be not true.

Refocus company values on customer needs; this applies as

  • The Vodacom Blue Route Mall in Cape Town is valued for switching contracts, the customer needs to switch his/her contract that has already expired to prepared
  • Vodacom Century City Store is valued for technical consultation, the customer went to consult by addressing his/her complain encountered in the mall about his cell phone

Reorganize a business into cross functional teams with end to end responsibility for a process

The Vodacom Blue Mall in Cape town and the Vodacom Century City should be a cross functional team and should have a direct link of connection so that when one gets attended to in the Blue Mall the same data appears in the Century City and they continue where necessary. This will erase the poor mishandling of customers.

Rethink basic organizational and people issues

The issue of the customer on network and contract switching should have been taken seriously and thought about. This is to uphold the reputation of the company. The customer might ruin the image and reputation of the company at greater lengths through complains of concern.

Improve business processes across the organization

The company consultants should avoid null explanations that are not realistic yet they are reluctant to carry out their process well. Being good in notice and not very supportive in direct services ruins the organization. The business process here is very poor as seen in the customer complains of the cancellation making his phone inactive and gets active to receive a notice and then goes off again.

Question Two

Force 1; Role of Environmental Performance in competitive advantage

There is an increasing demand of suppliers’ environmental performance. Each and every company requires suppliers’ environmental performance to achieve its ambitions effectively. Managers have realized the government and consumers require better environmental stewardship. Significantly, environmental performance has an incumbent focus on cost effectiveness, exerts greater pressure on materials departments to seek cost reductions in all materials oriented processes comprising disposal. Environmental performance has mostly majored on areas of chemicals, mining as well as semi conductors.

 Force 2; Acceptance of Supply Chain in Competitive Advantage

Following a research conducted, companies depend on their suppliers intensively for competitive success. Considering companies keen focus on core competence, there is a great need for the company to depend heavily on their suppliers for non core activities like new product development via early design and concurrent engineering..

How the Forces Counteract

The two forces together make it tiresome for a company to properly manage and control suppliers based on strict compliance. They both need a more proactive approach. The intensifying interest in integrating environmental practices together with business finding researchers based on ecological sustainability is accomplished through examining traditional commodity strategy development process. The developing process goes hand in hand with the two forces.

A top down communication structure resulting in an integrated business and functional strategy,

No, I don’t agree based on the following reasons; Integration performance with business and functional strategies is a dynamic. It is also a two way process that depends on a number of informational forces comprising of corporate objectives, business unit, functional capabilities, market objectives, competitive pressures as well as customer requirements.



Engineers at Ford struggle to make recycling a practical reality based on the reasons,

The environmental management system is an invaluable resource based in developing objectives. It is also an invaluable in seeking information on supplier capabilities and processes in the research stage of the commodity strategy decision process. While the solution of information technology like integrated databases can assist manage available data, the management system cannot address the design question of what metrics should collect and evaluate. Ford maintains databases on green performance measures for their major suppliers. All the engineers at Ford struggle to create systems that will be significant to capture as well as understand data derived from the surveys and assessments.  The engineers target this to make suppliers move towards a low waste and mutually benefit a long term relationship from their services.

Agro-Business Company

This company needs to focus on breaking down its strategies in terms of accounting department, supplying department, the suppliers who bring in products, consumers, there is the government, and the environment as a whole. It needs an operation procedure and full time monitoring.




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